What is the future of customer service?

Times aren’t easy and we wanted to do something to give back to our community. So, we’ve created an enormous resource for the ‘customer’ profession. Please take a second to hit and hold the clap button to share this far and wide. What’s included? • 161 open positions (filterable by country…

In the last 10–20 years, there’s been a 5x rise in the interest of ‘customer experience’. 81% of companies said in 2017 that within two years they’ll be competing completely on the basis of customer experience. Yet there’s one large piece of the puzzle that companies continue to struggle with…

Originally written on the SentiSum blog. Sometimes things just go wrong. And sometimes they go really wrong—like when every customer is hit by a technical failure at the same time. In these cases, you will undoubtedly experience a sudden influx of support tickets that put you at risk of: Having…